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Embrace Digital Transformation.

Salesforce revolutionizes customer relationship management with cutting-edge technology and and leads the Way in Cloud-Based Sales and Marketing Solutions.

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OUR SALESFORCE ALLIANCE

Unlocking Growth and Driving Innovation

As a Salesforce Consulting and ISV Partner and a leading CRM/CX solutions provider, FocalCXM is at the forefront of transforming customer experiences for the digital enterprise. With expertise in Sales, Marketing and Services processes across various industries for Application Development & Delivery, our teams provide value through a range of tactical engagements to strategic programs. With our exclusive On-premise and Cloud application experience, we help you in achieving your organization’s transformation goals.

Growth

Collaborating to Deliver Cutting-Edge Solutions for Business Growth.

Innovation

Innovation drives progress and unlocks new possibilities.

WHY WORK WITH US

Our Offerings

With our comprehensive Salesforce services, businesses can leverage the power of the platform to transform their customer relationships, streamline their operations, and drive growth. Whether you are a small business or a large enterprise, our Salesforce offerings can help you achieve your business goals. As a CRM Salesforce platform provider, we offer a powerful suite of tools and services designed to help businesses build, manage, and grow customer relationships. Our offerings include:

Sales Cloud

We collaborate with Sales Teams across industries such as Medical Devices, Utilities, Manufacturing etc to understand their journeys and leveraged Sales Cloud to empower them with right tools online and offline.

Service Cloud

We configure and customize Service Cloud to empower Contact Center Agents serve their customers faster and better. We specialize in leveraging the Service Cloud to address the needs of regulatory industries such as Life Sciences.

Experience Cloud

We empower organizations to build employee, partner and customer facing portals to provide rich and seamless experiences across various form factors and in multiple languages.

Marketing Cloud

We collaborate with Marketing Teams to understand their campaign strategies, to detail end-user journeys and build data pipelines to ensure that marketers have complete visiiblity and insights into their customers for better segmentation and targeting.

Integration

We understand that Salesforce does not exist in isolation and often has to be integrated with other enterprise systems such as Oracle, SAP, Veeva etc. We have executed multiple projects using Mulesoft, Dell Boomi and other integration patterns to deliver remarkable expereinces to end users.

OmniStudio

If you have an existing implementation of Salesforce and looking for ways to cut down implementation costs and customization, let us know. By leveraging components within OmniStudio, we can build rapid prototypes and streamline a number of processes.

SALESFORCE ECOSYSTEM