Sales Cloud is designed to help businesses of all sizes manage their sales processes more effectively.  The Sales cloud provides deeper insights into customer needs, preferences and behaviors. The cloud offers a range of tools and features that help businesses automate and streamline their sales processes. Lead management, opportunity tracking, and pipeline management are some of the tools which can help businesses close deals more quickly and efficiently. 

Our team has implemented the Sales cloud for many customers to automate their sales processes, improved collaboration among sales teams, and personalized customer engagement using out-of-the-box and custom solutions.

Service Cloud is a customer service management platform that helps businesses deliver exceptional customer service experiences. The service cloud empowers service businesses to provide support to customers across multiple channels including phone, email, chat, social media etc. and ensures customers get support from the channels they are interested in. With the integrated Sales cloud and a 360-degree view, businesses can provide faster issue resolutions and personalized support experiences to their customers. The service cloud’s automatic workflows, intelligent recommendations, enhanced reports and analytics helps service agents to resolve issues more quickly and efficiently.

Salesforce offers various integration tools to simplify data communication between various applications that a customer may have.  The platform supports all standard integration protocols like REST, SOAP etc. out of the box so that the business does not need any custom implementation for seamless integration with their enterprise applications. The platform also supports industry-standard Single Sign-On (SSO) protocols like SAML, OAUTH, Open ID etc. to provide seamless integration for a business employee and customer to quickly access Salesforce solutions.