Embrace Digital Transformation with Salesforce Platform
Salesforce platform revolutionizes Customer Relationship Management and Employee Engagement with cutting-edge technology. Email contact@focalcxm.com to know more.




OUR SALESFORCE ALLIANCE
Unlocking Growth and Driving Innovation
As a Salesforce Consulting and ISV Partner and a leading CRM/CX solutions provider, FocalCXM is at the forefront of transforming customer experiences for the digital enterprise. With expertise in Sales, Marketing and Services processes across various industries for Application Development & Delivery, our teams provide value through a range of tactical engagements to strategic programs. With our exclusive On-premise and Cloud application experience, we help you in achieving your organization’s transformation goals.

Growth
Collaborating to Deliver Cutting-Edge Solutions for Business Growth.

Innovation
Innovation drives progress and unlocks new possibilities.
Our Offerings

Sales Cloud
We collaborate with Sales Teams across industries such as Medical Devices, Utilities, Manufacturing etc to understand their journeys and leveraged Sales Cloud to empower them with right tools online and offline.

Service Cloud
We configure and customize Service Cloud to empower Contact Center Agents serve their customers faster and better. We specialize in leveraging the Service Cloud to address the needs of regulatory industries such as Life Sciences.

Experience Cloud
We empower organizations to build employee, partner and customer facing portals to provide rich and seamless experiences across various form factors and in multiple languages.

Marketing Cloud
We collaborate with Marketing Teams to understand their campaign strategies, to detail end-user journeys and build data pipelines to ensure that marketers have complete visiiblity and insights into their customers for better segmentation and targeting.

Integration
We understand that Salesforce does not exist in isolation and often has to be integrated with other enterprise systems such as Oracle, SAP, Veeva etc. We have executed multiple projects using Mulesoft, Dell Boomi and other integration patterns to deliver remarkable expereinces to end users.

OmniStudio
If you have an existing implementation of Salesforce and looking for ways to cut down implementation costs and customization, let us know. By leveraging components within OmniStudio, we can build rapid prototypes and streamline a number of processes.

Sales Cloud
Elevating Customer Experiences
Sales Cloud is designed to help businesses of all sizes manage their sales processes more effectively. The Sales cloud provides deeper insights into customer needs, preferences and behaviors. The cloud offers a range of tools and features that help businesses automate and streamline their sales processes. Lead management, opportunity tracking, and pipeline management are some of the tools which can help businesses close deals more quickly and efficiently.
Our team has implemented the Sales cloud for many customers to automate their sales processes, improved collaboration among sales teams, and personalized customer engagement using out-of-the-box and custom solutions.

Service Cloud
Elevating Customer Experiences
Service Cloud is a customer service management platform that helps businesses deliver exceptional customer service experiences. The service cloud empowers service businesses to provide support to customers across multiple channels including phone, email, chat, social media etc. and ensures customers get support from the channels they are interested in. With the integrated Sales cloud and a 360-degree view, businesses can provide faster issue resolutions and personalized support experiences to their customers. The service cloud’s automatic workflows, intelligent recommendations, enhanced reports and analytics helps service agents to resolve issues more quickly and efficiently.

Integration
Elevating Customer Experiences
Salesforce offers various integration tools to simplify data communication between various applications that a customer may have. The platform supports all standard integration protocols like REST, SOAP etc. out of the box so that the business does not need any custom implementation for seamless integration with their enterprise applications. The platform also supports industry-standard Single Sign-On (SSO) protocols like SAML, OAUTH, Open ID etc. to provide seamless integration for a business employee and customer to quickly access Salesforce solutions.

Experience Cloud
Digitial Experiences
Harness the power of the Salesforce platform in your business
experiences for your team – without having to “start over” and rebuild your entire solution.
Countries
Certifications
Global Locations
Projects Delivered Globally
We specialize in specific industries and have a deep appreciation for industry specific personas and journeys.






