703.868.6393 contact@focalcxm.com

Our Salesforce Experience

We are a CRM Company at heart and are obsessed about leveraging the Salesforce Platform to solve Sales, Marketing and Services processes across various industries. In addition, we have deep expertise in using Salesforce for Application Development & Delivery for use cases that span beyond traditional CRM and integrating the platform with other On-Premise and Cloud Applications.

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Focalcxm is a Salesforce Registered Partner

Salesforce @ FocalCXM AT A GLANCE

Regional Offices

Countries being serviced

Enterprise Applications

Major projects delivered

App Exchange

Our Salesforce Expertise

CRM Managed Services

  • Salesforce Administration
  • Process Automation
  • Data Engineering
  • Lead Management
  • Data Quality
  • Data Validation

Migration to Salesforce

  • Legacy CRM to Salesforce CRM Migration
  • Legacy Applications to Salesforce

Application Development & Delivery

  • Process Design
  • Low Fidelity Mockups
  • High Fidelity mocks
  • Application Development
  • DevOPS Enablement
  • Application Training
  • Application Support
  • Extending Salesforce Platform

Service Cloud

  • Process Design
  • Case Management Configuration and Customization -Lightning Upgrade
  • Traditional Integration with other Enterprise Systems
  • Salesforce Communities

Sales Cloud

  • Process Design
  • Sales Process Configuration
  • Sales Process Customization
  • Custom Applications for Sales Enablement

Application Integration

  • Oracle EBS to Salesforce using IPaaS
  • Integrating Salesforce with other applications on AWS or On Premise


Deep Industry Experience

  • We understand a few industries well and offer solutions and services specific to the needs of Enterprise Users in those industries.

Product Management Foundation

  • We have a foundation in Product Management and believe that strong Product Management skills are critical for Digital Initiatives

Continuous Integration Continuous Development

  • CICD for Salesforce is a major challenge. We have experience in DX and tools such as AutoRabit to simplify the development experience on Salesforce platform.

Process First Approach

  • We focus on understanding the customer processes first and then try to come up with right solutions to suit the requirements.

Our Accelerators

  • We have engineered a number of applications/accelerators on the Salesforce platform.  Our existing apps/accelerators can help you cut down the time/money needed to meet your software needs.

Learn how we can help you with your Salesforce initiatives

Customer Story

Leveraging the Salesforce Service Cloud for Life Sciences

Our Sample Accelerator

OrderZen for Salesforce

The Configure, Price, Quote process for each industry might be very different. Based on the needs, we can easily leverage our accelerators and build custom software to suit your needs. Know more

Customer Story

Custom Dashboard for Senior Management

Customer Story

Improving Enterprise Productivity using Salesforce

Our Thinking

Leveraging Next Generation Integration Patterns

Dell Boomi, Mulesoft, Oracle Process Cloud offer innovative ways of integrating Salesforce with other platforms. Read our blog to know more about this topic