Delivering Connected, Personalized Healthcare Experiences with
Salesforce Health Cloud
Why Salesforce Health Cloud?
Salesforce Health Cloud is a patient relationship platform that connects clinical and non-clinical data across systems. Built on the core Salesforce platform, it enables healthcare organizations to personalize care, improve outcomes, and drive better patient experiences.
360-Degree Patient View & Personalized Care Management
Seamless Data Integration & Interoperability
Patient Engagement & Communication Tools
AI-Powered Insights & Risk Stratification
Implementation and Configuration
Design and deploy Salesforce Health Cloud tailored to your clinical and operational workflows.
- Conduct discovery workshops with providers, care coordinators, and operations teams
- Design patient/member 360 architecture aligned with regulatory and interoperability standards
- Configure Health Cloud Console, Care Plans, Care Team, Timeline, and Household structures
- Set up user roles, profiles, data visibility rules, and field-level security per HIPAA guidelines
- Implement AppExchange solutions for e-consents, scheduling, and virtual care integrations
- Ensure compliance with HIPAA, HITRUST, and other healthcare data protection standards
Customization and Development
Enhance your Health Cloud platform with custom features and intelligent automation.
- Develop custom Lightning components and flows tailored to your care coordination model
- Create automated care pathways, risk assessments, and alerting systems using Flow and Apex
- Integrate with patient portals, wearables, remote monitoring systems, and telehealth platforms
- Build custom dashboards and health insights using CRM Analytics or Tableau
- Personalize outreach and care journeys using segmentation and marketing tools
- Configure wellness goals, assessments, and education resources based on condition or population
Integration Services
Connect Salesforce Health Cloud with your health IT ecosystem for real-time, unified patient data.
- Establish bidirectional data flows with EHRs like Epic, Cerner, and Athena using HL7 or FHIR APIs
- Sync patient, provider, payer, and claims data with ERP, billing, and eligibility systems
- Integrate third-party data sources such as labs, pharmacies, devices, and scheduling tools
- Implement integration middleware such as MuleSoft for scalable, secure data orchestration
- Maintain updated customer profiles by aggregating data from all integrated sources
- Enable 360-degree member views by unifying structured and unstructured clinical data
- Connect to external analytics, population health, or quality reporting systems
Managed Services
Maximize the value of Health Cloud with ongoing support, governance, and optimization.
- Define care performance metrics, KPIs, and dashboards to track outcomes and ROI
- Conduct Health Cloud admin and end-user training focused on workflows and compliance
- Provide continuous monitoring, platform tuning, and release management
- Support version upgrades, feature rollouts, and regulatory change compliance
- Manage roles, access control, and audit trails aligned with enterprise security policies
- Offer patient engagement strategy and optimization services for adoption and satisfaction
Business Benefits That Drive Measurable Impact
Unlock the full potential of Salesforce Experience Cloud with our strategic services and solutions. We go beyond basic implementation to deliver seamless digital experiences that drive engagement, collaboration, and business growth. From streamlining partner and customer interactions to enhancing personalization and data integration, our approach empowers your teams to create connected, efficient, and intelligent experiences—faster, smarter, and more securely.
Deliver Personalized, Connected Patient Experiences
Create a unified patient view to enable tailored care and improve satisfaction at every touchpoint
Boost Care Coordination and Operational Efficiency
Streamline collaboration and automate workflows to enhance care continuity and reduce manual efforts.
Ensure Compliance While Scaling Securely
Maintain HIPAA-compliant data security and governance while confidently expanding your operations.
Drive Better Outcomes with Real-Time Insights
Use analytics and risk stratification to enable proactive, data-driven healthcare decisions.
Why Partnering with Focal for Your Salesforce Health Cloud Journey
Unparalleled Expertise
At FocalCXM, we bring a wealth of expertise to guide you through every step of your Salesforce Health Cloud journey. Our team boasts seasoned professionals with a proven track record in Salesforce implementations, ensuring you receive top-notch solutions aligned with industry best practices.
Tailored Solutions
We understand that each business is unique. FocalCXM takes pride in crafting tailor-made Salesforce Health Cloud solutions that cater specifically to your organization’s needs. Our personalized approach ensures that your digital experience is not only robust but also seamlessly aligns with your business objectives.
Proven Track Record
Partnering with FocalCXM means joining forces with a company that has successfully executed numerous Salesforce Health Cloud projects. Our clients’ success stories speak volumes about our commitment to delivering results, driving enhanced customer engagement, and transforming digital experiences.
Continuous Innovation
Stay ahead in the digital landscape with FocalCXM as your partner. We are committed to continuous innovation, keeping you abreast of the latest advancements and features within the Salesforce ecosystem. Count on us to future-proof your Salesforce Health Cloud implementation for sustained success.
Customer-Centric Approach
Your success is our priority. FocalCXM is dedicated to a customer-centric approach, focusing on understanding your unique challenges and goals. We work collaboratively, ensuring that your vision aligns seamlessly with our expertise, resulting in a Salesforce Health Cloud solution that exceeds expectations.
End-to-End Support
From conceptualization to deployment and ongoing support, FocalCXM provides comprehensive end-to-end support throughout your Salesforce Health Cloud journey. Our commitment doesn’t end with implementation; we continue to be your trusted partner, offering support and optimizations as your business evolves.
Get in touch with us
We respond within 48 hours
We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call.