Elevate Your Digital Engagement with FocalCXM using Salesforce Experience Cloud
Why Salesforce Experience Cloud?
Integrated Salesforce Data
Secure Collaboration at Its Best
Responsive Design for Any Device
Effortless Content Management
Implementation and Configuration
Design and deploy Salesforce Experience Cloud tailored to your specific needs.
- Conduct scoping sessions to understand business needs and requirements
- Design Experience Cloud architecture and system flow based on use cases
- Configure Experience Builder, Service Cloud, and Commerce Cloud for optimal UX
- Set up user profiles, permissions, data security rules and sharing settings
- Implement relevant AppExchange apps and components to extend functionality
Customization and Development
Enhance your digital experience with custom features and functionalities.
- Build custom Lightning pages, components and templates to match brand identity
- Develop complex business logic with Apex and integrate with external systems via APIs
- Create customized dashboards, reports, list views, page layouts to enhance data insights
- Configure recommendation engines, segmentation rules and automation workflows
- Enable personalization with tailored content, messaging and promotions for each customer
Seamlessly integrate Salesforce Experience Cloud with other platforms for a unified experience.
- Establish seamless Omnichannel routing across service channels
- Implement data integration between Experience Cloud, CRM, ERP etc.
- Incorporate analytics solutions like Datorama for actionable intelligence
- Build connectors to financial, shipping, inventory etc. systems relevant to business
- Maintain updated customer profiles by aggregating data from all integrated sources
Empower your team with training programs and ongoing support to maximize the benefits of Salesforce Experience Cloud.
- Define KPIs, benchmarks and processes to track ROI
- Conduct admin and end user training on implemented features
- Provide ongoing platform optimization and configuration management
- Support upgrading versions and new feature releases
- Administer security, access control and policy enforcement procedures
Our Global Experience Cloud Services
Partner with Focal for a successful global Experience Cloud rollout. Transform the way you engage with your stakeholders, increase productivity, and drive business growth with our expertise by your side.
Internationalization and Localization
Tailoring your Experience Cloud for diverse languages and cultures.
Seamlessly integrating Experience Cloud with Sales Cloud, Service Cloud, and other Salesforce clouds.
Compliance and Security
Ensuring your global rollout adheres to data protection regulations and industry standards.
Continuous monitoring and improvement to keep your Experience Cloud performing optimally.
Why Partnering with Focal for Your Salesforce Experience Cloud Journey
At FocalCXM, we bring a wealth of expertise to guide you through every step of your Salesforce Experience Cloud journey. Our team boasts seasoned professionals with a proven track record in Salesforce implementations, ensuring you receive top-notch solutions aligned with industry best practices.
We understand that each business is unique. FocalCXM takes pride in crafting tailor-made Salesforce Experience Cloud solutions that cater specifically to your organization’s needs. Our personalized approach ensures that your digital experience is not only robust but also seamlessly aligns with your business objectives.
Proven Track Record
Partnering with FocalCXM means joining forces with a company that has successfully executed numerous Salesforce Experience Cloud projects. Our clients’ success stories speak volumes about our commitment to delivering results, driving enhanced customer engagement, and transforming digital experiences.
Stay ahead in the digital landscape with FocalCXM as your partner. We are committed to continuous innovation, keeping you abreast of the latest advancements and features within the Salesforce ecosystem. Count on us to future-proof your Salesforce Experience Cloud implementation for sustained success.
Your success is our priority. FocalCXM is dedicated to a customer-centric approach, focusing on understanding your unique challenges and goals. We work collaboratively, ensuring that your vision aligns seamlessly with our expertise, resulting in a Salesforce Experience Cloud solution that exceeds expectations.
From conceptualization to deployment and ongoing support, FocalCXM provides comprehensive end-to-end support throughout your Salesforce Experience Cloud journey. Our commitment doesn’t end with implementation; we continue to be your trusted partner, offering support and optimizations as your business evolves.
Get in touch with us
We respond within 48 hours
We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call.