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Elevate Your Digital Engagement with FocalCXM using Salesforce Experience Cloud

Why Salesforce Experience Cloud?

Salesforce Experience Cloud is designed to create personalized journeys for your audience. Whether you’re engaging with customers seeking support, partners accessing exclusive resources, or employees collaborating internally, FocalCXM ensures a tailored and seamless experience.

Integrated Salesforce Data

R

Secure Collaboration at Its Best

Responsive Design for Any Device

Effortless Content Management

Implementation and Configuration

Design and deploy Salesforce Experience Cloud tailored to your specific needs.

  • Conduct scoping sessions to understand business needs and requirements
  • Design Experience Cloud architecture and system flow based on use cases
  • Configure Experience Builder, Service Cloud, and Commerce Cloud for optimal UX
  • Set up user profiles, permissions, data security rules and sharing settings
  • Implement relevant AppExchange apps and components to extend functionality
  • Accessibility compliance

Customization and Development

Enhance your digital experience with custom features and functionalities.

  • Build custom Lightning pages, components and templates to match brand identity
  • Develop complex business logic with Apex and integrate with external systems via APIs
  • Create customized dashboards, reports, list views, page layouts to enhance data insights
  • Configure recommendation engines, segmentation rules and automation workflows
  • Enable personalization with tailored content, messaging and promotions for each customer

 

Integration Services

Seamlessly integrate Salesforce Experience Cloud with other platforms for a unified experience.

  • Establish seamless Omnichannel routing across service channels
  • Implement data integration between Experience Cloud, CRM, ERP etc.
  • Incorporate analytics solutions like Datorama for actionable intelligence
  • Build connectors to financial, shipping, inventory etc. systems relevant to business
  • Maintain updated customer profiles by aggregating data from all integrated sources

Managed Services

Empower your team with training programs and ongoing support to maximize the benefits of Salesforce Experience Cloud.

  • Define KPIs, benchmarks and processes to track ROI
  • Conduct admin and end user training on implemented features
  • Provide ongoing platform optimization and configuration management
  • Support upgrading versions and new feature releases
  • Administer security, access control and policy enforcement procedures

 

Our Global Experience Cloud Services

Partner with Focal for a successful global Experience Cloud rollout. Transform the way you engage with your stakeholders, increase productivity, and drive business growth with our expertise by your side.

Internationalization and Localization

Tailoring your Experience Cloud for diverse languages and cultures.

Multi-Cloud Integration

Seamlessly integrating Experience Cloud with Sales Cloud, Service Cloud, and other Salesforce clouds.

Compliance and Security

Ensuring your global rollout adheres to data protection regulations and industry standards.

Performance Optimization

Continuous monitoring and improvement to keep your Experience Cloud performing optimally.

Why Partnering with Focal for Your Salesforce Experience Cloud Journey

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