Salesforce OmniStudio: An Agile Way to build a Customer 360 Degree View
Customer-facing teams expect a 360-degree view of a customer as part of the CRM rollouts. From an IT perspective, this includes retrieving data from multiple systems such as SAP, Salesforce, Data warehouses, Rebate Systems, e.t.c, manipulating the data, and then finally presenting it in an easy-to-digest manner. The above steps can be complex and are often part of projects that span multiple quarters or more. The question is how can IT teams meet the needs of customer-facing teams quickly and efficiently?
The Omnistudio module from Salesforce provides an efficient pattern to solve the above challenge using DataRaptors, Flex Cards, Calculation Matrixes e.t.c
Join us on this webinar as we demonstrate a live example of integration between SAP and Salesforce using OmniStudio