Improving Search Relevance in Life Sciences Enterprises using Coveo
Life Sciences Enterprises have useful information spread across multiple databases, content repositories and other systems. Given the compliance needs, stakeholders take enormous amount of time to categorize, structure and document content methodically. However, finding the right content at the right time is a major challenge.
As an example, consider a few of the key functional areas listed below in Life Sciences.
- Research & Development
- Clinical Protocols and Clinical Data are spread over Share Point sites, databases and other content management repositories making it difficult for Analysts and Researchers to find the right content.
- HCPs and other client facing teams like to find commercial content quickly and easily from Veeva or other content repositories using simple Google type interfaces.
- Medical Affairs
- Scientific content is growing at an exponential pace and is often across multiple source systems/repositories. Medical Affairs Teams need to find information from across various sources such as Veeva Vault, WordPress, Drupal and other websites easily.
Using Coveo as a platform for improving search relevance, FocalCXM is able to solve a number of challenges stated above. In this webinar, FocalCXM will walk you through a live demo of the Coveo Platform and show how the platform can drastically improve the Search Experience.
We believe that relevance is critical to winning in the new digital experience economy. Coveo is a market-leading AI-powered relevance platform. We aim to enable our customers to deliver the relevant experiences that we believe people expect in the new digital economy. Our SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences. We provide solutions for Ecommerce, service, website, and workplace applications. Our solutions are designed to provide tangible value to our customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction. Our AI powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.
FocalCXM is a Software Product Development Services company with a portfolio of innovative SaaS Software and Services to streamline CRM/CX processes for enterprises worldwide. With a laser focus on specific industries, FocalCXM is passionate about collaborating with customers and partners and solving specific problems; one process at a time.