703.868.6393 contact@focalcxm.com

Improving Relevance in Enterprise Search using Coveo

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Many Enterprises have useful information spread across multiple databases, content repositories and other systems. Various stakeholders take enormous amount of time to evolve as Knowledge Creating Organizations by categorizing, structuring and documenting content methodically.

As an example, despite having various Databases, Share Points and other internal portals which are kept current, it is difficult for teams to find the right content at the right time, quickly and easily. This could happen for a plethora of reasons.

  • Some data could be residing in an HR database.
  • A team within the enterprise could be using one site on Microsoft Share Point while another team could be using a completely different site for various reasons.
  • Files (Videos, Pdfs etc) could be residing in enterprise content platforms such as Box, Google Drive etc.

When an employee tries to find a piece of information, he/she struggles to find it across all the repositories resulting in lost productivity and dissatisfaction. How can we improve this experience and help employees find relevant content quickly and easily across disparate sources so that they can service their customers better?

In this webinar, FocalCXM will walk you through a live demo of the Coveo Platform and show how the platform can drastically improve the employee search experience.

About Coveo:

We believe that relevance is critical to winning in the new digital experience economy. Coveo is a market-leading AI-powered relevance platform. We aim to enable our customers to deliver the relevant experiences that we believe people expect in the new digital economy. Our SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences. We provide solutions for Ecommerce, service, website, and workplace applications. Our solutions are designed to provide tangible value to our customers by helping drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction. Our AI powers relevant interactions for hundreds of the world’s most innovative brands and is supported by a large network of global system integrators and implementation partners.

About FocalCXM
FocalCXM is a Software Product Development Services company with a portfolio of innovative SaaS Software and Services to streamline CRM/CX processes for enterprises worldwide. With a laser focus on specific industries, FocalCXM is passionate about collaborating with customers and partners and solving specific problems; one process at a time.

 

Date And Time

2022-06-09 @ 11:00 AM (EDT) to
2022-06-09 @ 12:00 PM (EDT)
 

Location

Online Event

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