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Building a Performance Culture to Create Remarkable Customer Experiences

Building a Performance Culture to Create Remarkable Customer Experiences

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Culture is an essential component of the Customer Experience framework.  As teams have shifted to agile ways of delivering value, feedback within teams is still not as frequent and as personal, as it should be. In this webinar, we will show you how you can leverage our Software as a Service to get your teams to get better.

With Folio, we intend to bring agility into feedback systems so that we can help our customers measure and improve their Employee Culture.  Team Leaders, Managers, and HR can create teams, publish assessments to their teams on a periodic basis, and monitor the changes over time.  Few good use cases are around measuring team culture in agile teams, employee satisfaction, the impact of the recent HR policy changes etc.

In addition to the platform, we will work with your team to design and implement customized and scientifically valid surveys to help you understand the individuals in your organization better. These surveys serve as a baseline to help you track future trends within the organization as well as help you connect cause and effects for important organizational interventions as well as outcomes

The webinar will be conducted by Dr Sheetal Singh and Adi Buddhavarapu

Dr. Sheetal Singh is the founder of OTI Advisors, a human resource advisory firm that helps Organizations, Teams and Individuals (OTI) reach their highest potential by designing customized training interventions that are based on scientific diagnosis and evidence. With a strong background in organizational behavior and executive training, Dr. Singh will be based in the metro Washington, D.C. area and responsible for Leadership Development, Executive Coaching, Executive Onboarding, Succession Planning, and Employee Wellness, as well as Retention Strategy. An award-winning researcher, corporate trainer, and coach, Dr. Singh is a Professor of Leadership and Change Management for the OMBA program at Robert H. Smith School of Business, University of Maryland, where she achieved her Ph.D. in Organizational Behavior and Strategy. Dr. Singh has spent the last decade studying entrepreneurs, leadership, and emotional labor in service firms and start-ups. Her research and organizational development work was motivated by her dedication to supporting individual and organizational performance and wellbeing.  She completed her undergraduate work in Commerce at Delhi University and in Hotel Administration from the Institute of Hotel Management, Delhi, India. She also earned a post-graduate diploma in Hotel Management from The Oberoi Centre of Learning and Development, Delhi, India. Prior to her doctoral endeavors, Dr. Singh was employed for over a decade in the hotel industry, having worked for The Oberoi Group of Hotels & Resorts and the Carlson Group in various positions, from the rooms department to food & beverage, before transitioning into training & development. In addition to designing and conducting training programs for The Oberoi and Marriott-branded hotels, Dr. Singh has also delivered training for the leisure and travel industry. She has appeared as a featured speaker at Cornell University’s School of Hotel Administration and continues to serve as a coach for its Leadership Development Program.

Adi Buddhavarapu is the Founder and Chief Experience Officer at FocalCXM, a company that is passionate about delivering remarkable experiences to customers around the globe. Adi has decades of experience in building enterprise software and is committed to delivering affordable enterprise-grade empathetic applications to the global marketplace.



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Date And Time

2 July 2020, Thursday @ 11:00 AM to
2 July 2020, Thursday @ 12:00 PM


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