Next Generation Data Driven Experiences with Databricks
Why Databricks?
Databricks is a unified, open analytics platform for building, deploying, sharing, and maintaining enterprise-grade data, analytics, and AI solutions at scale. The Databricks Data Intelligence Platform integrates with cloud storage and security in your cloud account, and manages and deploys cloud infrastructure on your behalf.
Data Engineering
Machine Learning
Analytics
Generative AI
Proof of Concepts
Design and build solutions tailored to your specific needs.
- Conduct scoping sessions to understand business needs and requirements
- Design, architect and build pipelines based on use cases
- Configure Experience Builder, Service Cloud, and Commerce Cloud for optimal UX
- Set up user profiles, permissions, data security rules and sharing settings
- Implement relevant AppExchange apps and components to extend functionality
- Accessibility compliance
Implementation
Enhance your digital experience with custom features and functionalities.
- Build custom Lightning pages, components and templates to match brand identity
- Develop complex business logic with Apex and integrate with external systems via APIs
- Create customized dashboards, reports, list views, page layouts to enhance data insights
- Configure recommendation engines, segmentation rules and automation workflows
- Enable personalization with tailored content, messaging and promotions for each customer
AI Services
Seamlessly integrate Salesforce Experience Cloud with other platforms for a unified experience.
- Establish seamless Omnichannel routing across service channels
- Implement data integration between Experience Cloud, CRM, ERP etc.
- Incorporate analytics solutions like Datorama for actionable intelligence
- Build connectors to financial, shipping, inventory etc. systems relevant to business
- Maintain updated customer profiles by aggregating data from all integrated sources
Managed Services
Empower your team with training programs and ongoing support to maximize the benefits of Salesforce Experience Cloud.
- Define KPIs, benchmarks and processes to track ROI
- Conduct admin and end user training on implemented features
- Provide ongoing platform optimization and configuration management
- Support upgrading versions and new feature releases
- Administer security, access control and policy enforcement procedures
Our Global Experience Cloud Services
Partner with Focal for a successful global Experience Cloud rollout. Transform the way you engage with your stakeholders, increase productivity, and drive business growth with our expertise by your side.
Internationalization and Localization
Tailoring your Experience Cloud for diverse languages and cultures.
Multi-Cloud Integration
Seamlessly integrating Experience Cloud with Sales Cloud, Service Cloud, and other Salesforce clouds.
Compliance and Security
Ensuring your global rollout adheres to data protection regulations and industry standards.
Performance Optimization
Continuous monitoring and improvement to keep your Experience Cloud performing optimally.
Use Cases in Life Sciences
Life Sciences has multiple stakeholders such as HCPs, Patients, Payers, Non-Profits and many others. Engaging with them efficiently is an important aspect and Salesforce Experience Cloud can help deliver remarkable self-service experiences.
HCP Portals
HCP Portals both for Commercial and Medical Affairs Use Cases
Payer Portals
Next generation personalized experiences between brands and Payers
CSR Portals
Product Donations workflows can be automated for enhanced productivity.
Patient Portals
Salesforce Experience Cloud can be a great platform for Education and Engagement of Patient throughout their journey.
Why Partnering with Focal for Your Salesforce Experience Cloud Journey
Unparalleled Expertise
At FocalCXM, we bring a wealth of expertise to guide you through every step of your Salesforce Experience Cloud journey. Our team boasts seasoned professionals with a proven track record in Salesforce implementations, ensuring you receive top-notch solutions aligned with industry best practices.
Tailored Solutions
We understand that each business is unique. FocalCXM takes pride in crafting tailor-made Salesforce Experience Cloud solutions that cater specifically to your organization’s needs. Our personalized approach ensures that your digital experience is not only robust but also seamlessly aligns with your business objectives.
Proven Track Record
Partnering with FocalCXM means joining forces with a company that has successfully executed numerous Salesforce Experience Cloud projects. Our clients’ success stories speak volumes about our commitment to delivering results, driving enhanced customer engagement, and transforming digital experiences.
Continuous Innovation
Stay ahead in the digital landscape with FocalCXM as your partner. We are committed to continuous innovation, keeping you abreast of the latest advancements and features within the Salesforce ecosystem. Count on us to future-proof your Salesforce Experience Cloud implementation for sustained success.
Customer-Centric Approach
Your success is our priority. FocalCXM is dedicated to a customer-centric approach, focusing on understanding your unique challenges and goals. We work collaboratively, ensuring that your vision aligns seamlessly with our expertise, resulting in a Salesforce Experience Cloud solution that exceeds expectations.
End-to-End Support
From conceptualization to deployment and ongoing support, FocalCXM provides comprehensive end-to-end support throughout your Salesforce Experience Cloud journey. Our commitment doesn’t end with implementation; we continue to be your trusted partner, offering support and optimizations as your business evolves.
Get in touch with us
We respond within 48 hours
We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call.