CRM Blueprinting to design next generation EMPLOYEE & CUSTOMER experiences
What is CRM Blueprinting?
CRM Blueprinting is a 6-8 week exercise to conduct workshops with business stakeholders, undertand their needs, design personas, business processes, recommendded solution and target state architecture.
6-8 Weeks
Clearly defined Deliverables
CRM Tool Selection
What we do
We engineer remarkable Customer and Employee Experiences
Discovery Workshops
We collaborate with organizations to plan and execute discovery sessions.
We collaborate with multiple stakeholders across the enterprise to plan and execute workshops to understand their current challenges. Often, these sessions span Marketing, Sales and Service Leadership and frontline employees and are conducted virtually or in-person depending on the timezones and preferences.
CRM Maturity
Based on our experience and industry best practices, we deliver multiple artifacts that explain where the organization is with respect to CRM maturity across Marketing, Sales and Service.
By ingesting data from multiple sources, we are building data pipelines in Azure and AWS and then using Data Science, we identify trends and abnormalities in data.
Business Processes and UX Artifacts
Based on the discovery sessions, we develop current state and future state Business Process diagrams, Personas and build target state journeys for Marketing, Sales and Services stakeholders.
We have empowered Marketing, Sales and Service Teams on the Salesforce Platform through Agile software development. Let us know how we can help you.
PASSION IS WHAT DRIVES US
We strive to live by our values every single day.
TESTIMONIALS
Curious about what people say about us & our services?
David D.
President
Customer support and willingness to work with us to get exactly the right features.
Adrian. K
Consultant
The product was easy to use, support given was great. Knowledge of features was transfered just in time
Soledad P.
Developer
Super Good – user Orientated. What i like the the most is about how it has been designed to be user orientated.
OUR VISION
To see Delighted Enterprise Users
At Focal, we love what we do. The sub-values of LOVE such as empathy and compassion help us understand our customers and deliver great solutions and services. We will improve ourselves and our processes every day to build the best teams, eliminate waste and deliver value to customers around the globe.
GET IN TOUCH WITH US
We are open to receiving and sharing constructive feedback that will help us improve every day.
Get in touch with us
We respond within 48 hours
We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call.