703.868.6393 contact@focalcxm.com

Our Coveo Experience in Life Sciences

Coveo is a market-leading AI-powered relevance platform. Their SaaS-native, multi-tenant platform injects search, recommendations, and personalization solutions into digital experiences.  Their solutions  drive revenue growth, reduce customer support costs, increase customer satisfaction and website engagement, and improve employee proficiency and satisfaction.

FocalCXM is passionate about delivering remarkable experiences for enterprise users in Life Sciences.  With decades of experience in the Life Sciences industry, we understand the importance of “Relevant Content” across various functions such as Medical Affairs, Commercialization etc. Across multiple projects and PoCs, we have leveraged Coveo to bring in content from various sources such as Veeva Vault, WordPress, Drupal, SharePoint etc and provide compliant and seamless search experiences to enterprise users and customers.

Our Coveo Expertise

Integration with Veeva

  • Custom Adaptor for Vault
  • Process Automation
  • Data Engineering
  • Data Quality
  • Data Validation

Integration with Native Adaptors

  • Box
  • Google Drive
  • ..

Custom Application on Coveo

  • Chatbots
  • Integration with WordPress
  • Integration with Drupal

WHY WORK WITH FocalCXM?

Deep Industry Experience

  • We understand a few industries well and offer solutions and services specific to the needs of Enterprise Users in those industries.

Product Management Foundation

  • We have a foundation in Product Management and believe that strong Product Management skills are critical for Digital Initiatives

Continuous Integration Continuous Development

  • CICD for Salesforce is a major challenge. We have experience in DX and tools such as AutoRabit to simplify the development experience on Salesforce platform.

Process First Approach

  • We focus on understanding the customer processes first and then try to come up with right solutions to suit the requirements.

Our Accelerators

  • We have engineered a number of applications/accelerators on the Salesforce platform.  Our existing apps/accelerators can help you cut down the time/money needed to meet your software needs.

Learn how we can help you with your Salesforce initiatives

Customer Story

Leveraging the Salesforce Service Cloud for Life Sciences

Our Sample Accelerator

OrderZen for Salesforce

The Configure, Price, Quote process for each industry might be very different. Based on the needs, we can easily leverage our accelerators and build custom software to suit your needs. Know more

Customer Story

Custom Dashboard for Senior Management

Customer Story

Improving Enterprise Productivity using Salesforce

Our Thinking

Leveraging Next Generation Integration Patterns

Dell Boomi, Mulesoft, Oracle Process Cloud offer innovative ways of integrating Salesforce with other platforms. Read our blog to know more about this topic