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Blog

Leveraging Coveo Search to index the Drupal website pages

Leveraging Coveo Search to index the Drupal website pages

Overview: This blog outlines the Drupal Integration into the Coveo Search. Target Audience: Search Engineers Problem-Statement:  Every customer/user should be able to search for the items(pages) in coveo from the drupal website. To index the pages from drupal website...

Extending Salesforce Field Service Mobile App

Extending Salesforce Field Service Mobile App

Overview: In one of the recent projects, we had to extend Salesforce FSL mobile application to launch StoryPulse (http://storypulse.com)  to capture few additional data points and signatures in the field. In this blog, I would like to explain a practical example to...

Leveraging Vlocity’s FlexCard to show CX Score

Leveraging Vlocity’s FlexCard to show CX Score

Overview: This blog outlines the implementation of Vlocity FlexCard to show CX Score. Target Audience: Business Analysts, CRM Engineering Problem Statement: Every Customer-Facing Team Member should be able to see a tile/widget that shows the selected account's CX...

Dynamic Lead Assessments with  Decision Manager

Dynamic Lead Assessments with Decision Manager

Overview: This blog outlines implementation details of OpenRules Decision Manager. Target Audience: Engineering Problem Statement: Oftentimes, in CRM systems, the status/stage of  Lead, Opportunity or other should drive the assessments to be presented, information to...

Salesforce 2GP and Namespace

Salesforce 2GP and Namespace

Salesforce’s second-generation packaging (2GP) is a new way to develop, distribute, and manage apps and metadata on the AppExchange. The 2GP is considerably different from the first generation packaging (1GP). In this blog, the primary focus is on the role of...

S3—>Athena—>QuickSight

S3—>Athena—>QuickSight

FocalCXM builds enterprise mobile applications with modern cloud architecture and tries to solve many life sciences problems. In this journey, we came across this use case, in one of our Product called Folio.   A little intro about Folio:  Folio is a Strategic...

CICD Process Setup for a Salesforce Project

CICD Process Setup for a Salesforce Project

Code migration in Salesforce development is not a straightforward process because of the multitude of artifacts that need to gracefully move from one environment to another. Salesforce and several partners in the ecosystem offer several ways for a successful...

FocalCXM announces a new partnership with OpenRules Inc.

FocalCXM announces a new partnership with OpenRules Inc.

FocalCXM is pleased to partner with OpenRules, Inc. Over the last few years, we have been able to solve complex Decision Modeling problems by using Rule and Decision Engines developed by OpenRules, Inc. By integrating Enterprise CRM platforms such as Salesforce, Veeva...

FocalCXM is pulling the AutoRABIT out of the hat in 2020

FocalCXM is pulling the AutoRABIT out of the hat in 2020

FocalCXM is excited to announce a new partnership with AutoRABIT, a leader in metadata-aware Automated Release Management and Backup & Recovery for Salesforce. Together, we aim to improve the user experience for our customers across the globe by enhancing our...

Thinking Better in 2020 & Beyond

Thinking Better in 2020 & Beyond

Almost 15 years ago, when I was in Engineering, my boss at that time, Ameet Nayak, had introduced me to a concept called "Parallel Thinking." I am forever indebted to Ameet for the introduction and, of course, Edward De Bono for his work in the "Thinking" field. This...

Salesforce Partnership

Salesforce Partnership

FocalCXM is delighted to announce our exciting new partnership with Salesforce. We have been training tirelessly to build our Salesforce capabilities to continue delivering Remarkable Experiences. Congratulations to all our Trailblazers. #focalcxm #salesforce...

Alexa Skill Development Using Python & AWS Lambda

Alexa Skill Development Using Python & AWS Lambda

At Focal, we are excited about Alexa. We are confident that voice will truly disrupt experiences across the CRM spectrum of Marketing, Sales and Service. With that fervor, we recently did a small experiment to see how Alexa can improve our support experience. So, we...

Programming Alexa: Initial Hurdles

Programming Alexa: Initial Hurdles

This time around, Voice is real. Google Home andAmaon'sAlexa have started pervading our lives with meaningful experiences. As most of you are aware, Alexa is an intelligent personal assistance device developed by Amazon. Alexa does many useful things such as...

Python Rest Services on CSV Data

Python Rest Services on CSV Data

Web service dependencies are very common in client server application development. In many cases client application development may get completed before server, in such case client application cannot be tested fully as real services and data is not ready.  Many tools...

Using Oracle Integration Cloud

Using Oracle Integration Cloud

Gone are the days when one has to write lines and lines of code to integrate multiple seemingly completely disparate applications to solve business functions!! Thanks to Enterprise Solution Bus like the Oracle Integration Cloud Services (ICS), along with its plethora...

Bulk Uploads to CRMOD

Bulk Uploads to CRMOD

Often client applications need to insert/update millions of records such as leads, orders etc into CRMOD. CRMOD regular web services allow max 20 records per request, so if you want to push 1M activities, you have to make 50,000 calls, which can be painful! As an...