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Understanding Coveo Cognitive Insights

Understanding Coveo Cognitive Insights

Coveo Cognitive Insights is a set of features and capabilities offered by Coveo, a leading provider of intelligent search and relevance solutions for businesses. Coveo Cognitive Insights leverages AI and machine learning to enhance the search and relevance...

Integrating Google Chat with Coveo

Integrating Google Chat with Coveo

Businesses rely on effective and streamlined solutions to improve cooperation and efficiency in the constantly changing world of digital communication. Many businesses have chosen Coveo as their preferred enterprise search platform because of its strength. However,...

Using Data Connectors to Integrate with Veeva Vault

Using Data Connectors to Integrate with Veeva Vault

Data connectors in Coveo are components that enable the integration and indexing of data from different sources into the Coveo platform. They extract and ingest data from systems, applications, databases, and repositories, allowing users to search and retrieve...

AI and Machine Learning in Enterprise Search

AI and Machine Learning in Enterprise Search

Machine learning plays a pivotal role in modern business success.  With machine learning, businesses can optimize their site's search functionality to deliver more relevant, personalized results, enhancing user experience and driving engagement. At Focalcxm, we have...

Signature capability on Salesforce applications

Signature capability on Salesforce applications

Overview:- This blog is about integrating Adobe eSign to Salesforce using Apex. Audience: Engineering Often times Contract management, Order management, and many other applications on the Salesforce platform need signature capabilities to adhere to compliances, to...

Gantt Chart for Salesforce

Gantt Chart for Salesforce

Enterprise platforms such as Salesforce provide great flexibility, UI patterns, reusable components etc that solve most of the use cases. However,  oftentimes, due to the way certain personas work, they need special UI elements that may not be part of the core...

The Rise of Insight Engines

Over the last few years, as my team started understanding more of Coveo and the applications within the workspace for Enterprise Search, we did some analysis around the progress in this space. In this blog, we would like to share our findings on the history and a...

Coveo for Pharma

Coveo for Pharma

In this blog, we will talk about the challenges faced by various stakeholders in the pharmaceutical industry and  how Coveo can help them find RELEVANT content quickly and easily. Pharmaceutical enterprises have scientific content spread across multiple databases,...

Data Reconciliation & Rebates

Data Reconciliation & Rebates

Across many industries, Rebates are used by Manufacturers as a powerful tactic to improve customer loyalty. In this blog, I would like to walk you through an example with respect to a challenge associated with the rebate related processing.   In the Animal Health...

Project Execution: Thoughts from the trenches

Project Execution: Thoughts from the trenches

In the recent past, we had to deep dive into a few projects and execute them at a fairly rapid pace with very tight budgets; one of the most challenging aspects of this is that the requirements do not exist or they are incomplete and there is not enough time to meet...

Leveraging Coveo Search to index the Drupal website pages

Leveraging Coveo Search to index the Drupal website pages

Overview: This blog outlines the Drupal Integration into the Coveo Search. Target Audience: Search Engineers Problem-Statement:  Every customer/user should be able to search for the items(pages) in coveo from the drupal website. To index the pages from drupal website...

Extending Salesforce Field Service Mobile App

Extending Salesforce Field Service Mobile App

Overview: In one of the recent projects, we had to extend Salesforce FSL mobile application to launch StoryPulse (http://storypulse.com)  to capture few additional data points and signatures in the field. In this blog, I would like to explain a practical example to...

Leveraging Vlocity’s FlexCard to show CX Score

Leveraging Vlocity’s FlexCard to show CX Score

Overview: This blog outlines the implementation of Vlocity FlexCard to show CX Score. Target Audience: Business Analysts, CRM Engineering Problem Statement: Every Customer-Facing Team Member should be able to see a tile/widget that shows the selected account's CX...

Dynamic Lead Assessments with  Decision Manager

Dynamic Lead Assessments with Decision Manager

Overview: This blog outlines implementation details of OpenRules Decision Manager. Target Audience: Engineering Problem Statement: Oftentimes, in CRM systems, the status/stage of  Lead, Opportunity or other should drive the assessments to be presented, information to...

Salesforce 2GP and Namespace

Salesforce 2GP and Namespace

Salesforce’s second-generation packaging (2GP) is a new way to develop, distribute, and manage apps and metadata on the AppExchange. The 2GP is considerably different from the first generation packaging (1GP). In this blog, the primary focus is on the role of...

S3—>Athena—>QuickSight

S3—>Athena—>QuickSight

FocalCXM builds enterprise mobile applications with modern cloud architecture and tries to solve many life sciences problems. In this journey, we came across this use case, in one of our Product called Folio.   A little intro about Folio:  Folio is a Strategic...

CICD Process Setup for a Salesforce Project

CICD Process Setup for a Salesforce Project

Code migration in Salesforce development is not a straightforward process because of the multitude of artifacts that need to gracefully move from one environment to another. Salesforce and several partners in the ecosystem offer several ways for a successful...

FocalCXM announces a new partnership with OpenRules Inc.

FocalCXM announces a new partnership with OpenRules Inc.

FocalCXM is pleased to partner with OpenRules, Inc. Over the last few years, we have been able to solve complex Decision Modeling problems by using Rule and Decision Engines developed by OpenRules, Inc. By integrating Enterprise CRM platforms such as Salesforce, Veeva...

FocalCXM is pulling the AutoRABIT out of the hat in 2020

FocalCXM is pulling the AutoRABIT out of the hat in 2020

FocalCXM is excited to announce a new partnership with AutoRABIT, a leader in metadata-aware Automated Release Management and Backup & Recovery for Salesforce. Together, we aim to improve the user experience for our customers across the globe by enhancing our...

Thinking Better in 2020 & Beyond

Thinking Better in 2020 & Beyond

Almost 15 years ago, when I was in Engineering, my boss at that time, Ameet Nayak, had introduced me to a concept called "Parallel Thinking." I am forever indebted to Ameet for the introduction and, of course, Edward De Bono for his work in the "Thinking" field. This...

LabPulse WhitePaper

Managing laboratory experiments seamlessly and efficiently isn’t always easy. There are increased demands for more testing, higher standards for quality & data compliance, the need to minimize overhead and the emphasis on proper tracking and data management....

Salesforce Partnership

Salesforce Partnership

FocalCXM is delighted to announce our exciting new partnership with Salesforce. We have been training tirelessly to build our Salesforce capabilities to continue delivering Remarkable Experiences. Congratulations to all our Trailblazers. #focalcxm #salesforce...

Alexa Skill Development Using Python & AWS Lambda

Alexa Skill Development Using Python & AWS Lambda

At Focal, we are excited about Alexa. We are confident that voice will truly disrupt experiences across the CRM spectrum of Marketing, Sales and Service. With that fervor, we recently did a small experiment to see how Alexa can improve our support experience. So, we...

Programming Alexa: Initial Hurdles

Programming Alexa: Initial Hurdles

This time around, Voice is real. Google Home andAmaon'sAlexa have started pervading our lives with meaningful experiences. As most of you are aware, Alexa is an intelligent personal assistance device developed by Amazon. Alexa does many useful things such as...

Python Rest Services on CSV Data

Python Rest Services on CSV Data

Web service dependencies are very common in client server application development. In many cases client application development may get completed before server, in such case client application cannot be tested fully as real services and data is not ready.  Many tools...

Using Oracle Integration Cloud

Using Oracle Integration Cloud

Gone are the days when one has to write lines and lines of code to integrate multiple seemingly completely disparate applications to solve business functions!! Thanks to Enterprise Solution Bus like the Oracle Integration Cloud Services (ICS), along with its plethora...

Bulk Uploads to CRMOD

Bulk Uploads to CRMOD

Often client applications need to insert/update millions of records such as leads, orders etc into CRMOD. CRMOD regular web services allow max 20 records per request, so if you want to push 1M activities, you have to make 50,000 calls, which can be painful! As an...

Database Testing Tools for Agile Practioners

Database Testing Tools for Agile Practioners

We are obsessed with continuous improvement @ Focal. Every day, we work hard to come up with fresh ideas to deliver stuff faster, better and cheaper to our customers. We are extremely passionate about building great software and as a Product Development Services...

flyDEL: 1 Month. 1 “A” Team. 1 Mission.

flyDEL: 1 Month. 1 “A” Team. 1 Mission.

We recently got the opportunity to work with GMR Group and launch “flyDEL”, the official airport application for New Delhi Airport. It was one of the most challenging rides we had in delivering apps on Android and iOS platforms within a month. In this process, we...

Core Value # 1: LOVE :)

Core Value # 1: LOVE 🙂

LOVE is one of the core values for FocalCXM. The concept may sound warm and fuzzy but I personally feel that it is critical and will have a deep impact on my team, our customers,the products and services we deliver. The inspiration behind this is a spiritual education...

CRM & Small Businesses

CRM & Small Businesses

At Focal, we are blessed to be working not only with large organizations but also smaller ones that offer services in specific verticals; financial, education, construction etc. I am passionate about CRM/CX, enjoy working with smaller companies and helping them...

Modification Tracking in Oracle CRM On Demand

Modification Tracking in Oracle CRM On Demand

Often, there is a need for applications that integrate with CRM Platforms to know when objects get modified/created/deleted in the CRM systems. A simple use case is let's say there is a minor territory re-alignment and the accounts get redistributed. How would the...

Inspiration behind FocalCXM

Inspiration behind FocalCXM

In my first blog on Focal, I thought I'd take a moment and write down the inspiration behind founding FocalCXM. 1.Gaps: There are excellent CRM platforms out there in the market today. However, as an Engineer and a Product Strategist in the CRM space for over a...