FocalCXM is recognized as a Major Contender in the Veeva Services PEAK Matrix® Assessment 2025 by Everest Group.

703.868.6393
contact@focalcxm.com

CRM. Data & AI.

Global Delivery. One Partner.

We re-imagine and re-engineer employee and customer facing experiences
Our Enterprise Technology Partners
FocalCXM is a customer-obsessed CX engineering company. We combine CRM, data, and AI to design, build, and scale enterprise experiences that deliver measurable outcomes.
Outcomes Delivered
$75M
Worth Mobile Order Captured on Mobile.
Pharmacy and Med Tech Sales
15M
Customer Responses captured
PDF forensics scoring every submitted file for tampering.
$100M
Rebates Paid
PDF forensics scoring every submitted file for tampering.
100M
Drugs Donated
PDF forensics scoring every submitted file for tampering.
100K+
Events Validated
PDF forensics scoring every submitted file for tampering.
Industries
We bring deep industry expertise, CRM, data, and AI together to re-engineer commercial processes and create connected enterprise experiences.
Life Sciences

Life Sciences

Empowering Commercial Teams to be more productive in the field and to build better relationships with their customers across channels.

Industry Story

Life Sciences

Empowering Commercial Teams to be more productive in the field and to build better relationships with their customers across channels.

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Public Sector

Public Sector

Empowering Federal Agencies fight Fraud and Compliance Challenges

Industry Story

Public Sector

Empowering Federal Agencies fight Fraud and Compliance Challenges

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Financial

Financial

Helping BFSI Industries with Data Modernization Initiatives

Industry Story

Financial

Helping BFSI Industries with Data Modernization Initiatives

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Solutions
We bring deep industry expertise, CRM, data, and AI together to re-engineer commercial processes and create connected enterprise experiences.
Enterprise Search
FocalCXM is passionate about delivering remarkable search experiences for enterprise users in across industries with OpenSearch.
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Omni-Channel
We partner with Infobip to deliver experiences across channels to both internal and external stakeholders.
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b2brebates
Simple, Affordable and Flexible Rebate Processing System for Enterprises.
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Case Studies
We bring deep industry expertise, CRM, data, and AI together to re-engineer commercial processes and create connected enterprise experiences.
Pharma Medical Affairs
Enhanced productivity and streamlined collaboration between MSL’s and HCP’s
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Compliant Commercial Events
Streamlined Events Management System reduced cost of compliance and transparency reporting
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Consent Management for Physicians
PDF forensics scoring every submitted file for tampering and AI-generation before it reaches a reviewer.
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“Customer support and willingness to work with us to get exactly the right features.”

D
David D.
President
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“The product was easy to use, support given was great. Knowledge of features was transfered just in time.”

A
Adrian. K
Consultant
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“Super Good - user Orientated. What i like the the most is about how it has been designed to be user orientated.”

S
Soledad P.
Developer
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“We can finally show a reviewer why a file was flagged — and back it with evidence. That changed the conversation with our auditors.”

D
Director, Program Integrity
Federal Grant Agency
Blog Insights
Let’s Connect
A 30-minute briefing with the team who would actually build it.
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Orchestrating Commercial Outcomes for SMBs

Accelerate revenue by connecting the systems, processes, and customer interactions that keep your commercial operations moving.
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