Empowering Customer facing Teams around the Globe
FocalCXM is a Product Development Services Company with a portfolio of innovative SaaS Software and Services to streamline CRM/CX processes for corporations worldwide
Serving Customers in over 60 countries
FocalCXM specializes in the intersection of Veeva, AWS and Salesforce. Using Product Management principles, we deliver innovative solutions to help organizations maximize their ROI on existing CRM/CX investments.
CUSTOMER OBSESSED
VALUE DRIVEN
INDUSTRY FOCUSED
What we do
We are a Next Generation Software Engineering Services Company
Salesforce
We are a CRM Company at heart and are obsessed about leveraging the Salesforce Platform to expedite digital transformation of customer facing processes.
Salesforce Experience
It's all about the personas and processes for us. As-is and Target state process understanding is key for us.
Veeva
We have decades of experience in the Life Sciences industry and thus Veeva is critical for us. We have expereince working with Commercial and Medical Teams around CRM and Content.
Software as a Service
Our accelerators are designed to complement the functionality in Salesforce/Veeva platforms.
AWS
Often times, Salesforce/Veeva alone may not solve complex problems. We expedite digital transformation by bringing in Rules/AI/ML
Digital Product Development
Delivering Delight requires integration of various systems. Using our Product Management Thinking, we design and deliver systems that are easy to use and maintain over a period of time.
Life Sciences
Empowering Pre-Clinical, Clinical, Commercial and Medical Teams across Pharma, MedTech and Animal Health.
We are lucky to have the opportunity to collaborate with the best Life Sciences companies in solving complex problems using innovative technologies. The co-creation of value is what we are excited about. Click the button to view a few case studies.
Public Sector
Leveraging Cloud and Data Science to help Federal Governament ensure that the funding provided to Small Businessses during the pandemic is used properly by businesses.
By ingesting data from multiple sources, we are building data pipelines in Azure and AWS and then using Data Science, we identify trends and abnormalities in data.
Utilities
Empathizing with leading Energy companies to define their next generation CRM roadmaps, assess maturity levels, identify CRM tools and technologies to empower their customer facing teams and delight their customers.
We have empowered Marketing, Sales and Service Teams on the Salesforce Platform through Agile software development. Let us know how we can help you.
PASSION IS WHAT DRIVES US
We strive to live by our values every single day.
TESTIMONIALS
Curious about what people say about us & our services?
David D.
President
Customer support and willingness to work with us to get exactly the right features.
Adrian. K
Consultant
The product was easy to use, support given was great. Knowledge of features was transfered just in time
Soledad P.
Developer
Super Good – user Orientated. What i like the the most is about how it has been designed to be user orientated.
OUR VISION
To see Delighted Enterprise Users
At Focal, we love what we do. The sub-values of LOVE such as empathy and compassion help us understand our customers and deliver great solutions and services. We will improve ourselves and our processes every day to build the best teams, eliminate waste and deliver value to customers around the globe.
GET IN TOUCH WITH US
We are open to receiving and sharing constructive feedback that will help us improve every day.
Get in touch with us
We respond within 48 hours
We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call.