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StoryPulse is a Closed Loop Learning & Assessment Platform

Assess. Educate. Engage

Enterprise Grade Assessment Platform

Security. Data Sharing. Visibility

Gamification based Learning Management System

Play. Learn. Improve

Why is StoryPulse Important?

StoryPulse is an EASY customer engagement tool for your CRM. It helps sales people easily engage with customers to virtually deliver content and surveys and effortlessly gather customer data points for analytics and segmentation strategies. Story Pulse is a customer tool engagement platform that empowers organizations to effectively deliver content and surveys via the web and or through tablets. Qualitative and quantitative feedback from end users can be captured and analyzed to assess and understand customers.

Assesments

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Employee/Customer Engagement

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Employee/Partner Learning

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Features

Offline | Online

Avoid connectivity struggle with full online and offline functionality. Fields forces can seamlessly capture important customer information and demonstrate engaging content without having to also manage connectively issues. When users are out-of-range, or without connection, they can continue to leverage the full functionality of StoryPulse then synchronize back to their CRM system at a later time which is convenient for them.

Live Poll

Engaging audience in a classroom or at an event is a major challenge. StoryPulse provides an easy way for academicians, Product Managers, Presenters to define assessments, publish them to their audience and capture results real time.

Kiosk Mode

StoryPulse empowers brands to present engaging surveys in kiosk mode, capture guest feedback and alert managers as needed. We partner with industry leading hardware providers to offer and end-to-end solution for retail stores.

Real Time Notifications

Customer retention in Retail, Hospitality is of paramount importance. It is important for a Store Manager or a General Manager at a hotel to immediately address any concerns from their guests.

Assessment Sharing

Often times, multiple sales representatives engage with the same customer. It is important for each of the team members to have visibility to the customer’s historical feedback so that the conversation can be channeled properly. StoryPulse enables this with next generation architecture.

Assessment visibility

StoryPulse empowers brand managers and marketers to tailor surveys to the right audience based on specific attributes in the CRM platforms.

Advanced Text Analytics

FocalCXM integrates with ForestRim Technologies, a leader in the text analytics space. Feedback from the web and unstructured text captured within StoryPulse can be sent into the ForestRim platform and and analyzed using custom algorithms such as Textual Disambiguation to make better sense of the unstructured text.

CRM Integration

StoryPulse has out of the box integration with leading CRM platforms such as Salesforce. Brands can easily analyze feedback captured in the field via intuitive reports.

Visual Presentation

Provides ability to collect feedback from intuitive visual diagram in addition to traditional text based Surveys. Engagement through visual diagrams transforms the information collection process from a cumbersome task into an intuitive selection process based on common visual models and pre-scripted question and answers.

Quizzes

Sales representatives can deliver surveys as quizzes in StoryPulse. This will help them better engage with their audience and educate them with right content.

Gamification/Games

StoryPulse can also empower brands to deliver custom Games using the platform. Games can be created using HTML5 and pushed through the platform onto iPads. These games have proven to help brands better engage their audience and get the key message across.

Assessment Segmentation

StoryPulse provides marketers to deliver right surveys to right customers based on customer segmenation fields in CRM platforms.

Branding

Marketers can choose custom themes and branding options to present their surveys/assessments in engaging formats that reflect their brand.

Custom Algorithms

Often times, researchers and analysts have their own custom algorithms for survey data. Such algorithms can be easily factored into StoryPulse platform

Consent Forms

Across multiple industries such as Healthcare and LifeSciences, there is a need for physicians, patients and otherstakeholders to complete and sign consent forms. StoryPulse provides a simple means to upload custom consent forms, capture customer signature on mobile devices, convert them into pdf format and save them as attachments in back end systems such as Salesforce, Oracle etc

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