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Salesforce Partnership

Salesforce Partnership

FocalCXM is delighted to announce our exciting new partnership with Salesforce. We have been training tirelessly to build our Salesforce capabilities to continue delivering Remarkable Experiences. Congratulations to all our Trailblazers. #focalcxm #salesforce...

Alexa Skill Development Using Python & AWS Lambda

Alexa Skill Development Using Python & AWS Lambda

At Focal, we are excited about Alexa. We are confident that voice will truly disrupt experiences across the CRM spectrum of Marketing, Sales and Service. With that fervor, we recently did a small experiment to see how Alexa can improve our support experience. So, we...

Programming Alexa: Initial Hurdles

Programming Alexa: Initial Hurdles

This time around, Voice is real. Google Home andAmaon'sAlexa have started pervading our lives with meaningful experiences. As most of you are aware, Alexa is an intelligent personal assistance device developed by Amazon. Alexa does many useful things such as...

Python Rest Services on CSV Data

Python Rest Services on CSV Data

Web service dependencies are very common in client server application development. In many cases client application development may get completed before server, in such case client application cannot be tested fully as real services and data is not ready.  Many...

Using Oracle Integration Cloud

Using Oracle Integration Cloud

Gone are the days when one has to write lines and lines of code to integrate multiple seemingly completely disparate applications to solve business functions!! Thanks to Enterprise Solution Bus like the Oracle Integration Cloud Services (ICS), along with its plethora...

Bulk Uploads to CRMOD

Bulk Uploads to CRMOD

Often client applications need to insert/update millions of records such as leads, orders etc into CRMOD. CRMOD regular web services allow max 20 records per request, so if you want to push 1M activities, you have to make 50,000 calls, which can be painful! As an...

Database Testing Tools for Agile Practioners

Database Testing Tools for Agile Practioners

We are obsessed with continuous improvement @ Focal. Every day, we work hard to come up with fresh ideas to deliver stuff faster, better and cheaper to our customers. We are extremely passionate about building great software and as a Product Development Services...

flyDEL: 1 Month. 1 “A” Team. 1 Mission.

flyDEL: 1 Month. 1 “A” Team. 1 Mission.

We recently got the opportunity to work with GMR Group and launch “flyDEL”, the official airport application for New Delhi Airport. It was one of the most challenging rides we had in delivering apps on Android and iOS platforms within a month. In this process, we...

Core Value # 1: LOVE :)

Core Value # 1: LOVE 🙂

LOVE is one of the core values for FocalCXM. The concept may sound warm and fuzzy but I personally feel that it is critical and will have a deep impact on my team, our customers,the products and services we deliver. The inspiration behind this is a spiritual education...

CRM & Small Businesses

CRM & Small Businesses

At Focal, we are blessed to be working not only with large organizations but also smaller ones that offer services in specific verticals; financial, education, construction etc. I am passionate about CRM/CX, enjoy working with smaller companies and helping them...

Modification Tracking in Oracle CRM On Demand

Modification Tracking in Oracle CRM On Demand

Often, there is a need for applications that integrate with CRM Platforms to know when objects get modified/created/deleted in the CRM systems. A simple use case is let's say there is a minor territory re-alignment and the accounts get redistributed. How would the...

Inspiration behind FocalCXM

Inspiration behind FocalCXM

In my first blog on Focal, I thought I'd take a moment and write down the inspiration behind founding FocalCXM. 1.Gaps: There are excellent CRM platforms out there in the market today. However, as an Engineer and a Product Strategist in the CRM space for over a...