Our Story

FocalCXM is a company driven by passion. This passion which flows directly from our people into our products and services, is what drives FocalCXM to deliver remarkable experiences.

FocalCXM was founded in 2012 and is based in Chantilly, Virginia. Today we have offices in Virginia, Sydney, and our centre of innovation in Hyderabad, India. These key locations allow us to service the US, Latin America, APAC, and Europe.

We develop products that will make an positive impact on any application user looking to improve their way of working, and find the logical simplicity in often complicated software suites.

Our services are delivered with CX implementation in mind, we capture the real customer journey and engineer a simple yet delightful experience with every step in that journey.

Software usage should be easy.